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Topic: Account issues

Can I use Touch ID to login?

Yes, you can enable Touch ID. Login into your account. Go to PROFILE and then toggle the Touch ID switch to enable.

Why can’t I login and it shows customer login ID does not exist?

Check if you have entered your registered email address correctly. It's case sensitive so follow the exact format when you registered. Make sure there is no space at the start or end of the email address.

How to change my password?

1. Login into your account. 2. Go to PROFILE and then Change Password. 3. Enter your old password then your new password. Confirm your new password then click CHANGE. 4. You'll be required to Login again using your new password.

How to reset or retrieve my password?

1. Click LOGIN then choose “Forgot Password”. 2. Enter your registered Email Address and then click GET OTP. 3. You'll receive a 6-digit numeric verification code on your email. 4. You have 60 seconds to enter the code and then click CHECK.

Where can I update my account details?

You can access your account settings here. You can easily update your personal details such as mobile number, address and occupation.

Why can’t I send funds?

Don’t worry. It’s probably because your account hasn’t been verified yet. Drop us a quick message or contact us by phone or 24/7 live chat at www.asensoremit.com so we can help you.

What does ‘KYC incomplete’ mean?

No worries! It only means that you need to provide additional documents to verify your account and complete your request.