- These terms and conditions together with the Remittance Application Form, and any applicable Customer Registration Form, constitute the entire agreement between you, (“the remitter”, “your”, “the sender”) and Kabayan Capital (Canada) Inc t/as Asenso Remit (“Asenso”,”us”, “we”,”our”) and describe the agreement between us each time you instruct us that you would like to use the money transfer services offered by Asenso on our website to remit funds from Canada to the Philippines.
- By instructing us to carry out a Transaction on your behalf, you expressly agree to comply with and be bound by all the terms and conditions contained in the agreement.
- We may amend, update or modify any of the terms and conditions in the Agreement at any time in our sole discretion and will inform you of such changes by posting the revised terms and conditions on our website.
- Definitions :
- “Agreement” together these terms and conditions and the Remittance Application Form.
- “Beneficiary” means the recipient in the Philippines to whom you require us to transfer money specified in the instruction.
- “Chargeback” means where you seek (and obtain) from your bank a refund of the amount that you have authorised and instructed us to debit from your bank account to pay for the Transaction Amount and the Service Fee.
- “Customer Registration Form” means the customer information form used by Kabayan for initial and periodic customer identification and verification.
- “Instruction” means a request to transfer money from Canada to the Philippines.
- “Remittance Application Form” means the payment instruction form, completed by you, and which sets out the details of each Transaction.
- “Remitter” means the person in Canada instructing Asenso to undertake a Transaction.
- “Transaction” means the transfer of money from Canada to the Philippines.
- “Transaction Amount” means the amount of the remittance that the remitter intends the receiver to receive and excludes all fees and charges applied by Asenso and any foreign exchange conversion that may apply.
- “Service Fee” is the amount to be paid to Asenso in consideration of undertaking the Transaction and is in addition to the Transaction Amount.
- “Service Provider” means a local bank or any other third party service provider used in connection with each Transaction.
- In consideration for each use of the money transfer service, you agree to pay us a service fee as specified in the link below. These fees may vary from time to time without notice and the exact fee for the service will be confirmed to you when you submit the Remittance Application Form. The basis of calculation and payment of the Transaction Amount and the Service Fee will be in Canadian Dollar (CAD). The exchange rate from Canadian Dollars to Philippine pesos will be provided to you when you submit a Remittance Application Form and will also be available on our website. The rate will change daily. Click here for Calculator tool to find out how much you will be charge
Please note:
In compliance with Canada and Philippines Anti-Money Laundering Regulations, we may require additional documents before we can process your transaction. Please call our local number +1(437)886-2999 Ontario, +1(587)287-2580 Alberta, +1(514)545-2701 Quebec, +1(204)202-9343 Manitoba, +1(778)775-9987 British Columbia for larger value transactions, over CAD 3,000 or up to CAD 10,000 or for any assistance.
*Subject to bank status if online/offline.
This policy together with our terms of use sets out the way in which Asenso Remit will use and protect your personal information. By visiting and using our website www.asensoremit.com, you are consenting to the practices described in this policy.
www.asensoremit.com is a site operated by Kabayan Capital (Canada) Inc which is a wholly owned subsidiary of Kabayan Capital Limited, a UK incorporated company (we). The data controller is Kabayan Capital Ltd (UK company number 08111867) and our registered office is at Murdock House, 30 Murdock Road, Bicester OX26 4PP, UK. We are registered with the Information Commissioner’s Office in the UK under registration number ZA031287.
We may collect information about you in the following ways:
- Directly from you when you complete one of the application forms available on our website or contact us by email, telephone or letter;
- In the event we need to contact you to request further information in order to process your remittance transaction or answer your request for information;
- From credit reference agencies, fraud prevention agencies and law enforcement agencies;
- Through the use of electronic cookies
Use and disclosure of personal data
We will use the information we hold about you in the following ways:
- To process your remittance transaction, improve your use of our website and for marketing purposes (see Marketing);
- If you complete the registration process with us you confirm that all the information provided by you is accurate and complete. By providing your personal data to us, you consent to us using that information to carry out an identity verification assessment including checking the records held by Credit Reference Agencies (CRAs).
- If we believe that any of the information you have provided is false or inaccurate or that your application involves fraud, details will be passed to the relevant fraud prevention agencies. Law enforcement agencies may access and utilise this information in order to prevent fraud, money laundering and other criminal offences;
Your data may also be used for other specific purposes for which you give your consent or where required by law or to the extent permitted under The Personal Information Protection and Electronic Documents Act (PIPEDA).
By completing one of our online forms or using our website, you agree that Asenso Remit may use your personal data to contact you by e-mail or text message to assist you with your remittance transaction or to provide you with promotional offers and information about similar products. If you do not wish to receive marketing information, you may opt-out of receiving these communications from us by following the instructions at the end of the e-mail or text message which we send to you or by updating your contact preferences in your customer account on our website.
We use session cookies, which are temporary cookie files that store your browsing information during your time on our site and enable us to know it’s you as you move from page to page through the application process, so you don’t have to repeatedly enter information. These cookies are active until you leave the site and are then erased when you close your browser. Once you choose to remember the login details, our website will use permanent cookies that will store your login information for the next time you visit the login page.
With the help of third party Google Analytics tool we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
When you visit our site we issue a ‘cookie’ or unique code that allows us to identify your computer. We use the cookie to record where applicable, the website that referred you to our site and to note the different areas of our website recently accessed through your computer. The cookie is only used in relation to our website and not in relation to any other websites you may visit. We may use the information collected in this way to tell you about services or products which might be of interest to you.
We might also use web tools to collect information about your browsing activities whilst on our site. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purposes.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site, and you will be unable to fully complete the online application process as we need to use temporary session cookies to store information that enables us to know it’s you as you work through the process. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Asenso Remit uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We use ComplyAdvantage to screen against PEP, Sanctions and Adverse data lists in order to comply with Canada Anti-Money laundering legislation and guidelines. The information we provide them with is your personal details from the registration form and remittance application form. Please read their privacy policy at https://complyadvantage.com/terms-and-conditions/#privacy-cookies
We may use the Shufti Pro document verification service to assist us in verifying any documents that you provide us with as part of our customer identity verification. Please read their privacy policy at https://shuftipro.com/privacy-policy/
We use TransUnion as our identity verification agency. The information we provide them with is your personal and contact details to meet business and legal requirements.
For more information about TransUnion, please read their Privacy Notice at https://www.transunion.com/legal/fcpa-policy
Electronic Verification Systems (EVS)
We use Electronic Verification Systems as our Watch List Screening tool to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations. The information we provide them with is your personal details. For more information about Electronic Verification Systems, please read their Privacy Policy at https://www.electronicverificationsystems.com/about-evs/privacy-statement
We use Metrobank as our fulfilment partner in the Philippines. The information we provide them with is your personal details, contact details, transaction requests and history to meet business and legal requirements. For more information about Metrobank, please read their Privacy Notice at https://www.metrobank.com.ph/privacy_policy.asp
We use RCBC as our fulfilment partner in the Philippines. The information we provide them with is your personal details, contact details, transaction requests and history to meet business and legal requirements. For more information about RCBC, please read their Privacy Notice at https://rcbc.com/General/PrivacyPolicy
Asenso takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
- anti-virus/malware software
- data encryption techniques
- restricted access
- cloud storage
- disaster recovery
- IT authentication
- firewalls
- high tech solutions
- locked filing cabinets
- alarms and door locks
- secure passwords
How We Use Your Personal Data
Asenso Remit takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- To process your remittance transaction, improve your use of our website and for marketing purposes (see Marketing);
- If you complete the registration process with us you confirm that all the information provided by you is accurate and complete. By providing your personal data to us, you consent to us using that information to carry out an identity verification assessment including checking the records held by Credit Reference Agencies (CRAs).
- If we believe that any of the information you have provided is false or inaccurate or that your application involves fraud, details will be passed to the relevant fraud prevention agencies. Law enforcement agencies may access and utilise this information in order to prevent fraud, money laundering and other criminal offences;
Changes to our privacy policy
If you have any questions or comments about this privacy policy, or if you would like information about your rights to access personal data which we may hold, please contact:
Kabayan Capital (Canada) Inc
306 Wilson Ave,
North York, ON M3H 1S8, Canada
+14378862999
[email protected]
Kabayan Capital Ltd
Murdock House
30 Murdock Road
Bicester OX26 4PP, UK
020 3474 0999
[email protected]